15-Day Refund Policy
At cashwellspent.com, we value our customers’ satisfaction and want you to be completely happy with your purchase. Therefore, we offer a straightforward 15-day refund policy for all eligible products. If you are not satisfied with your purchase for any reason, you may request a refund within 15 days of the original purchase date.
Eligibility Criteria for Refunds:
- Timeframe: Refund requests must be made within 15 days from the date of purchase.
- Product Condition: The product must be in its original condition and packaging, showing no signs of damage, wear, or usage that would prevent its resale.
- Proof of Purchase: To initiate a refund request, you must provide proof of purchase, such as the order number or receipt.
Non-Refundable Items:
Certain items are not eligible for refunds, including:
- Downloadable or Digital Products: Products that are delivered electronically, such as software licenses or digital downloads.
- Gift Cards: Any purchased gift cards or vouchers are non-refundable.
How to Request a Refund:
To initiate a refund request, please follow these steps:
- Contact Customer Support: Reach out to our customer support team via email at customerservice@cashwellspent.com and inform them of your intention to request a refund.
- Provide Details: Be prepared to provide the necessary details, such as proof of purchase and a brief explanation of why you are requesting a refund.
- Return the Product: If your refund request is approved, you will receive instructions on how to return the product. Ensure that the item is securely packaged to avoid any damage during return shipping.
Refund Process:
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 2-3 days and credited to the original method of payment.
Exceptions and Special Circumstances:
In certain cases, we may offer special consideration or alternative solutions, especially in situations where a product is found to be defective or damaged upon receipt. Such situations will be handled on a case-by-case basis.
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure a satisfactory shopping experience.
Cashwellspent.com reserves the right to amend this refund policy at any time. Any changes made will be effective immediately upon posting the updated policy on our website.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@cashwellspent.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@cashwellspent.com
Shipping returns
To return your product, you should mail your product to: 9515 Everton, San Antonio, TX 78245.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at customerservice@cashwellspent.com for questions related to refunds and returns.